Education and Skills Development Group customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
02033252127
Email
admin@esdeg.org.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
- Names and contact details
- Date of birth
- Next of kin details
- Service use history
- Health information (including medical conditions, test results, allergies, medical requirements and medical history)
- Dietary information (including allergies and health conditions)
- Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
- Information about work, home and living conditions
- Information about support requirements
- Records of meetings and decisions
- Information about income and financial needs for funding or personal budget support
- Payment details (including card or bank information for transfers and direct debits)
We also collect or use the following special category information to provide services and goods, including delivery and third party referrals. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Religious or philosophical beliefs
- Health information
We collect or use the following information to receive donations or funding and organise fundraising activities:
- Names and contact details
- Tax payer information (for Gift Aid purposes)
We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
- Names and contact information
- Customer or client accounts and records
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Video recordings of public areas (including indoor and outdoor spaces)
- Audio recordings of public areas (including indoor and outdoor spaces)
- Video recordings of private or staff only areas
- Audio recordings of private or staff only areas
- Call recordings
- Financial transaction information
- Information relating to health and safety
We collect or use the following personal information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Recorded images, such as photos or videos
- Donation history
- Website and app user journey information
- Records of consent, where appropriate
We also collect or use the following special category information for service updates or marketing purposes. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Religious or philosophical beliefs
- Genetic information
- Health information
- Sexual orientation information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.
- Your right of access
- Your right to rectification
- Your right to erasure
- Your right to restriction of processing
- Your right to object to processing
- Your right to data portability
- Your right to withdraw consent
Where we get personal information from
- Directly from you
- Regulatory authorities
- Family members or carers
- Other health and care providers
- Charities or voluntary sector organisations
- CCTV footage or other recordings
- ESDEG is a charity committed to serving the local community by providing education & training, community services and health & wellbeing support.
How long we keep information
[Paste your retention schedule here.]
Who we share information with
- Organisations we need to share information with for safeguarding reasons
- Legal bodies or authorities
- Publicly on our website, social media or other marketing and information media
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
